Legal

Privacy Policy

Last updated: May 29, 2026

GoodOnes™ is operated by Flore Inc. ("we," "us," "our"). This policy explains what personal information we collect, how we use it, and your rights. We do not sell your personal data.

Information We Collect

Information you provide

• Order information — name, email address, shipping address, and payment information when you purchase through our Shopify-powered checkout (floreclinical.myshopify.com). Payment data is processed by Shopify and Stripe; we do not store full card numbers.
• Quiz responses — symptom and health preference answers submitted through our product recommendation quiz. These are used solely to recommend formulas and are not tied to your identity unless you place an order.
• Support communications — emails sent to [email protected].

Information collected automatically

• Analytics — we use Google Tag Manager (GTM-5X5GR4BT) to collect anonymised page view, session, and event data via Google Analytics. This includes browser type, device, pages visited, and general location (city/region level). No health data is transmitted.
• Cookies — session cookies are used for cart state and quiz progress. We use localStorage (not cross-site cookies) for discount code persistence and exit-intent suppression.
• Server logs — standard web server logs including IP address, request path, and timestamp. Retained for up to 30 days for security purposes.

How We Use Your Information

• To fulfil and ship your order
• To send order confirmations and shipping updates
• To respond to support requests
• To improve our product recommendations and website (aggregated, anonymised analytics)
• To send marketing emails if you opt in (you may unsubscribe at any time)

Sharing Your Information

We share your information only with:

• Shopify — our e-commerce and checkout platform
• Stripe — payment processing
• Google — analytics and tag management (anonymised)
• Klaviyo — email marketing, if you opt in
• Shipping carriers (UPS, USPS) — name and address for delivery

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

Order data is retained for 7 years for tax and legal compliance. Analytics data is retained per Google Analytics' standard retention settings (26 months). You may request deletion of your personal data at any time by emailing [email protected].

Your Rights

Depending on your location, you may have rights under CCPA (California), GDPR (EU/UK), or other applicable law, including:

• Right to access the personal data we hold about you
• Right to deletion ("right to be forgotten")
• Right to opt out of marketing communications
• Right to data portability

To exercise any of these rights, email [email protected].

Children's Privacy

realgoodones.com is not directed at children under 13. We do not knowingly collect personal data from children under 13.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with an updated date. Continued use of the site after changes constitutes acceptance.

Contact

Privacy questions: [email protected]
Flore Inc. · floreclinical.com